A scale on job satisfaction was developed, which could be used in a wide. The job satisfaction survey was a 43 question survey consisting of six openended questions, two yesno questions, and thirty five questions using the likert scale. Educational and psychological measurement, 62, this is a sixitem version of the wellknown brayfield and rothe scale. Measuring job satisfaction is a challenge for organizations. This paper looks at whether the survey measures job satisfaction overall, and whether differences in job satisfaction using subscale data can be determined. Development and validation of job satisfaction scale for different sectors article pdf available in international journal for quality research 1.
Pdf the measurement of job satisfaction turgay avci. The final section suggests some priorities for further research and development. Finally, the faces scale of job satisfaction, one of the first scales used widely, measured overall job satisfaction with just one item which participants respond to by choosing a face. The next four questions ask you to evaluate your feelings about your job in relationship to other jobs you might be able to get.
Pdf job quality is a multidimensional concept that has become prominent on the agenda of policymakers. Newman the link between job satisfaction and job performance is one of the most studied relationships in industrialorganizational psychology. Job satisfaction scale international journal of multidisciplinary. However, from a positive psychological perspective, the answer to the question of why work is worthwhile goes far beyond these reasons. Global job satisfaction warr, cook, and wall 1979 developed this measure which includes 15 items to determine overall job satisfaction. In the discussion of discriminant validity, the distinctions among facet, composite, and global scales. Job satisfaction is a multidimensional construct and it has been influenced by many variables.
By one estimate there are more than 40 instances of different customer satisfaction scales described in the published literature that, in part, is a consequence of how common satisfaction is as a measure. Each facet is assessed with four items, and a total score is computed from all items. Most taxonomies of good jobs and bad jobs are centred around pay and hours of work. Measuring different facets of job satisfaction leads to a more precise understanding about job satisfaction in research as well as to more specific interventions in companies. Of the seven, the measure of job satisfaction had an adequate content validity.
Measurement of nurse job satisfaction using the mcclosky. Aninitial item pool of 44 items thought to be aspecis of. Job satisfaction and job performance at the work place. Job satisfaction is a workers sense of achievement and sucess on the job. Reliability and validity of instruments measuring job. Introduction job satisfaction describes how content an individual is with his or her job. The present study proposes a teaching satisfaction measure and examines the validity of its scores. How to measure employee satisfaction free template.
Teacher job satisfaction scale tjss11 in a sample of italian primary teachers n375. For example, a company may measure job satisfaction over time to assess trends in employee attitudes or reactions to a new policy or organizational intervention. Measuring employees commitment through job satisfaction. Its used to gauge ones attitude toward ones job, life, public service, and the quality of a relationship to name a few. Originally developed to rank rewards that nurses value and that encourage them to remain in their jobs, the mccloskeymueller satisfaction scale mmss is being used extensively in research and practice to measure nurse job satisfaction. Msq minnesota satisfaction questionnaire vocational. Job satisfaction or employee satisfaction is a measure of workers contentedness with their job, whether or not they like the job or individual aspects or facets of jobs, such as nature of work or supervision. Work provides a means of making a living, a way to occupy ones time, and a forum to satisfy achievement needs. Tips and tools to measure your employees satisfaction at work.
Bloomberg faculty of nursing, university of toronto, toronto, ontario, canada. After dataanalysis the following conclusion is drawn. The section following that provides an approach to organizing, or modeling, the correlates of job satisfaction. Two sub scales are used for extrinsic and intrinsic aspects of the job. Empirical evidence for alternatives to jdi introduction in recent times there has been a convergence of interest on the efforts by organizations to examine conditions that foster greater satisfaction with job.
Puja agarwal 1department of management, cmj university, shillong india 2department of management, iipm, lucknow india 3department of management, wisdom school of management. Perceived organizational support, job satisfaction and. As a result, we have attempted to contribute to business executives and academics by providing a multidimensional job satisfaction scale. Job satisfaction indicators this section summarizes considerations that bear upon the. However, this scale also has an absolute zero no numbers exist below the zero. This will be the argument that will be developed and defended.
Job stress, or job strain, is caused by specific stressors in an occupation. Pdf reliability and validity of instruments measuring. Job satisfaction as employees emotional state regarding the job, considering what they expected and what they actually got out of it. Job satisfaction as an indicator of the quality of work. Measuring job satisfaction with facetitems versus facet scales regarding singleitems of js, they need less time and space, are more costeffective, and may contain more face validity than scales.
The jss is a 36 item questionnaire that measures nine facets of job satisfaction. Job satisfaction survey jss the job satisfaction survey jss is a questionnaire used to evaluate nine dimensions of job satisfaction related to overall satisfaction. Weiss 2002 contended that job satisfaction is an attitude, as a positive or negative evaluative judgment one makes about ones job or job situation. The minnesota satisfaction questionnaire msq is designed to measure an employees satisfaction with his or her job. The job satisfaction measure is a sevenitem scale that has greater variance than the global satisfaction measure. It is generally perceived to be directly linked to productitivty as well as to personal wellbeing. Different people think of job satisfaction in different ways and give more or less weight to different factors in describing themselves as being satisfied or dissatisfied at work.
A descriptive study of job satisfaction and its relationship with group cohesion applied psychology dr. A scale on job satisfaction was developed, which could be used in a wide range of occupational groups. The literature endorses two main approaches to measuring job satisfaction. Measurement of nurse job satisfaction using the mccloskymueller satisfaction scale ann tourangeau 1, linda mcgillis hall 2, diane doran 3, teresa petch 4 1. In statistics, the term measurement is used more broadly and is more appropriately termed scales of measurement. Brief calling scale dik and steger 2006 developed a brief scale measuring. Development of a compact measure of job satisfaction. This represents a limited use of the term measurement. Job descriptive index bowling green state university. Data analyzed using zeroorder correlation and hierarchical regression analysis showed positive correlations of pos and job satisfaction.
For this we make use of the results of correlation and causality studies regarding the two variables. Measuring satisfaction and meaning at work what makes work worth doing. In order to take the test, the participants are asked to respond to 36 items, or 4 items for each of the nine sub scales. There are some effective tools, scales, questionnaire, methods for measuring job satisfaction. Stress can be an ambigious term as it is used in common language. Identification of variables affecting employee satisfaction. However, there is reliable research that indicates that your results can be impacted by the scales that you choose for your survey. It investigates conceptual and methodological issues in the study of job satisfaction. Jun 28, 2018 this study examines the measurement of job satisfaction with facet scales multipleitems for one facet and facetitems one item for one facet. The scale has been tested previously on broad crosssections of national data. Please respond to each item by placing the number of the response that best.
The model has significant implications for the measurement. General scale provided data about responsiveness to change. Satisfaction can be measured using either multiple items in a questionnaire or only a single item scale. Assessing job satisfaction might also serve a diagnostic purpose, identifying those aspects of the job with which employees are dissatisfied.
The report then examines survey results on levels of general. Pdf development and validation of job satisfaction scale. Measuring job satisfaction with a multiple choice format of the job descriptive index. Measure of job satisfaction had an adequate content validity. Factor analysis was conducted on the items and a set of l0 items was defined on one factor.
We chose to study this part icular scale since it presents several advantages. According to kovack 1977, job satisfaction is a component of organisational commitment. Confirmatory factor analysis and multigroup invariance tests were applied. Best scales for measuring job satisfaction, organizational. An instrument for the measurement of job satisfaction1. A measurement scale for evaluating quality of work life. Rather, it is point on the scale with numbers both above and below it for example, 10 degrees fahrenheit. Measuring satisfaction and meaning 3 satisfaction measures was r. Job satisfaction may be measured for a variety of reasons. In both cases the results do not support the use of job satisfaction as a measure of job quality.
The measure is based on the life satisfaction scale lss. Several scales have been utilized to measure job satisfaction such as the msq minnesota. This instrument is well established among the other job satisfaction scales. At the end of the day, employee satisfaction is the true measurement of improvement, and if we are keeping employees happy and satisfied, were on the right track. Variables on other job satisfaction scales were compared with those on this scale. Validity was inferred from the nature of the construction of the instrument, ratings of the individual items by ten judges, ratings of work characteristics for importance to job satisfaction by 1184 teachers, a correlation of. Whichever method or methods are used for measuring job satisfaction, the business should collect qualitative and quantitative data. Pdf development and validation of job satisfaction scale for. The ratio scale of measurement is similar to the interval scale in that it also represents quantity and has equality of units.
For years researchers have attempted to define and measure the concept ofjob. Another challenging aspect of assessing job satisfaction is that every employee has a different personal definition of satisfaction. Summary apart from the lack of theory available to guide selection of the facets in facet. Job satisfaction, according to mccormick and ilgen 1985, is an association of attitudes held. It helps companies or organizations determine how their employees feel. Assessment of a multidimensional job satisfaction instrument. Identification of variables affecting employee satisfaction and their impact on the organization 1alam sageer, 2dr. The rating that best describes the employees performance on each item, as.
The job satisfaction survey jss is a questionnaire used to evaluate nine dimensions of job satisfaction related to overall satisfaction. Reliability and validity of instruments measuring job satisfactiona. Numerous scales have been developed to measure job satisfaction. The development of the job satisfaction scale for hospital. Utrecht w ork engagement scale uwes and the anticipated turnover scale ats were tools used to measure work satisfaction. The workplace environment assessment is a standard survey used among the california community colleges to assess job satisfaction. Job satisfaction is closely linked to that individuals behaviour in the work place davis et al. The scale was significantly relaterito workdlace fact6rs such as job stress. The following is a list of the reference numbers for the job satisfaction scale variables and the global satisfaction. Survey design research reveals inconclusive results on which scales to use in measuring customer satisfaction. Best scale s for measuring job satisfaction, organizational commitment, turnover intentions and withdrawal behaviors. Facetitems are a costeffective and fast way to measure job satisfaction in facets, whereas facet scales are more detailed and provide further. Measurement of job satisfaction job satisfaction measurement scales such as job descriptive index, minnesota satisfaction questionnaire, job diagnostic survey, and job satisfaction index are found in. Best scales for measuring job satisfaction, organizational commitment, turnover intentions and withdrawal behaviors.
Questionnaire on employee performance pdf provide constructive feedback that will assist the employee in his or her personal. Background although job satisfaction research has been carried out for decades, no recent overview of job satisfaction instruments and their quality is available. Only the job in general scale provided data about responsiveness to change. The job descriptive index is designed to measure employees satisfaction with their jobs. The job satisfaction survey, jss is a 36 item, nine facet scale to assess employee attitudes about the job and aspects of the job.
As mentioned previously, the brayfield and rothe scale is habitually miscited as having 5 items in reality, it has 18 items. The present paper tested the measurement invariance of the teacher job satisfaction scale tjss in six international cohorts netherlands, united states, russia china, italy and palestine of inservice teachers n 2,819. The most common scales used to measure customer satisfaction are classical likert1 scales. Direct measures of job satisfaction, whether in facet form or.
Job satisfaction can be measured in cognitive evaluative, affective or emotional, and behavioral components. In order to take the test, the participants are asked to respond to 36 items, or 4 items for each of. Various scales have been designed to measure healthcare staff job satisfaction. A handbook for measuring employee performance united states office of personnel man agement. Scores on the fiveitem teaching satisfaction scale tss were validated on a sample of 202 primary and secondary school teachers and favorable psychometric properties were found. Mar 25, 2020 businesses with high levels of job satisfaction tend to experience a lower employee turner, higher productivity and lower overall costs. Facetitems are a costeffective and fast way to measure job satisfaction in facets, whereas facet scales are more detailed and provide further information.
This study examines the measurement of job satisfaction with facet scales multipleitems for one facet and facetitems one item for one facet. While customer satisfaction may be thought of as one concept, theres isnt a single official way to measure it. In order to take the test, the participants are asked to respond to 36 items, or 4 items for each of the nine subscales. The purpose of the study was to develop and validate the common measuring instrument that suits any. A study of employee engagement, job satisfaction and. In addition to measuring the nine subscales, the instrument was designed to yield a measure of overall satisfaction. The jdi is a facet measure of job satisfaction, meaning that participants are asked to think about specific facets of their job and rate their satisfaction. This puts the data in a format that is easier to analyze and compare. A study of employee engagement, job satisfaction and employee retention of michigan crnas capstone project donna carnahan crna, ms. Results from 788 bank employees showed that facetitems of job.
This paper uses uses information on 7 000 workers in oecd countries emanating from the 1989 wave of the international social survey programme to complement traditional measures of job quality with workersupplied information regarding a wide variety of characteristics of the current job. Satisfaction is measured on more than just brands, products, and features. The first approach t akes a macro perspective and consists in asking the respondent directly about his or her overall feelings about the job, being frequen tly build up with. The questionnaire has been developed with the aim of measuring teachers job satisfaction with regards of. A job satisfaction survey is a very useful tool in measuring and maintaining a positive culture within the company or organization. Scores on the fiveitem teaching satisfaction scale. The job training and job satisfaction survey technical manual.154 1545 1202 140 1410 1195 739 904 781 919 1059 1442 466 1516 946 718 670 822 1362 605 95 887 1519 813 1097 900 1426 419 615 1423 265 336 1475 385 113 301 1288 38 756 264 466 554